Shipping Policy — Aureo Beauty

Last updated: August 28, 2026

Thank you for shopping with Aureo Beauty. Please read this Shipping Policy to understand how we process and deliver your order.

1. Order Processing Time

• Orders are typically processed and dispatched within 1–3 business days of purchase.
• During high-demand periods (e.g. promotions, holidays), processing may take slightly longer. We'll notify you by email if there's a significant delay.
• Orders are not processed or shipped on weekends or public holidays.

2. Shipping Times

Because our products are shipped internationally, delivery times vary by destination:

Region	Estimated Delivery Time
European Union	7–15 business days
United Kingdom	7–15 business days
United States	8–18 business days

These are estimates, not guarantees. Delivery times can be affected by customs processing, local carrier delays, weather, or other events outside our control. You will receive a tracking number by email once your order ships so you can follow its progress.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and order contents. Any promotional free-shipping offers will be clearly indicated at checkout.

4. Customs, Duties & Import Taxes

For orders shipped outside of Spain, your package may be subject to customs duties, import taxes, or handling fees imposed by your country's customs authority. These charges:

• Are not included in the item price or shipping cost shown at checkout, unless explicitly stated otherwise.
• Are the responsibility of the customer.
• Vary by country, so we're unable to predict the exact amount you may be charged.

We recommend checking with your local customs office for more information before placing an order if you'd like to know what to expect.

5. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package. If you haven't received tracking information within 5 business days of placing your order, please contact us at asistenciadivise@gmail.com.

6. Lost, Delayed, or Missing Packages

• If your tracking shows no movement for an extended period, or your order hasn't arrived within the estimated delivery window, please contact us at asistenciadivise@gmail.com with your order number and we'll look into it with the carrier.
• If a package is confirmed lost in transit, we will offer you a replacement or a full refund, at our discretion.
• We are not responsible for packages confirmed as delivered by the carrier to the address provided at checkout. Please double-check your shipping address before placing your order, as we're unable to redirect packages once shipped.

7. Incorrect Shipping Addresses

Please ensure your shipping address is complete and accurate at checkout. If you notice an error, contact us at asistenciadivise@gmail.com as soon as possible — we can update the address only if the order hasn't shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.

8. Multiple Items & Split Shipments

If your order contains multiple items, they may occasionally ship separately and arrive on different days. You will not be charged extra for split shipments.

9. Contact

Questions about your shipment? Email us at asistenciadivise@gmail.com and we'll be happy to help.